FAQ

Frequently Asked Questions

From choosing the right bedding to caring for your home essentials, we're here to help make shopping a little easier. Find answers below, or email us at jlyjds@protonmail.com for assistance.

Products & Care

What kinds of products can I find in your store?

Our range includes candles and flameless LED candles, blankets, bed sheets, pillowcases, bath brushes, body scrubbers, sleep accessories, and everyday self-care items. Check each product page for the available options and details.

How do I choose the right bedding size?

Measure your mattress, duvet, or pillow and compare those measurements with the dimensions of your selected option. Size names can vary, so use the actual measurements rather than relying on labels such as Queen or King. Check whether the listing is for a single item or a set before ordering.

What is the difference between satin and silk pillowcases?

Satin describes a fabric weave, while silk is a fibre. A satin pillowcase is not necessarily made from silk. Refer to each listing's material details to choose the option that suits your preferences.

How should I wash and care for bedding?

Follow the care label and any instructions supplied with your item. Different fabrics may require different washing and drying methods, so do not assume that all blankets, sheets, or pillowcases can be treated the same way.

Are all your candles scented or made with real wax?

No. Our range includes scented soy wax candles, beeswax tea candles, and flameless LED options. Check the selected listing for its material, fragrance, power source, and what is included.

How should I use candles safely?

Follow the instructions supplied with your candle. Place burning candles on a stable, heat-resistant surface away from draughts and flammable objects. Never leave a burning candle unattended, and keep it out of reach of children and pets. Extinguish candles before leaving the room or going to sleep.

Do LED candles include batteries, remotes, or charging accessories?

Contents vary by product and selected option. Check the listing before ordering to confirm the power source and included accessories. Solar-powered or rechargeable models may have specific charging requirements; follow the supplied instructions.

How do I care for bath brushes and body scrubbers?

Follow the item's care instructions. Rinse washable items after use and allow them to dry thoroughly in a ventilated area. Clean them regularly and replace them if they become damaged or worn. Do not share personal-use bath accessories.

What should I check before buying an electrical self-care item?

Check the listing for the plug type, voltage, charging method, dimensions, and included accessories. Do not assume that every device is compatible with your local power supply or suitable for use near water. Follow the manufacturer's operating and safety instructions.

How can I confirm a product's colour, material, or set contents?

Review the description and selected option carefully, as colours, sizes, and quantities can differ between variants. Screen settings and lighting may affect how colours appear. If a detail is unclear, email us before ordering and include the product name and option you are considering.

Orders & Shipping

How long does order processing take?

Orders are normally processed and shipped within 2 business days. Orders placed before 2:00 PM, local warehouse time, may be processed the same day. During holidays or busy sales periods, processing may take up to 3 business days.

How long will delivery take?

Estimated delivery times after dispatch are listed below. Processing time is separate. Express delivery applies only where that option is available for your order.

These timeframes are estimates, not guaranteed delivery dates. Holidays, weather, and customs clearance may cause delays.

Where do you ship, and how much does shipping cost?

We ship to most countries around the world. Enter your delivery address at checkout to check the options available for your order. Standard shipping is free on orders of USD 50 or more, with no promo code required. For orders below that amount, shipping costs are calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. Use it on the carrier's website to follow your delivery. Please allow 24–48 hours for tracking updates to appear after dispatch.

Can I change or cancel my order?

Email us as soon as possible with your order number and requested change. Requests made within 2 hours of placing an order may be possible. After that, we will do our best to help before dispatch, but changes and cancellations are not guaranteed. Once an order has shipped, we cannot change or cancel it.

Can I change my delivery address?

If your order has not entered processing, email us immediately with your order number and the correct address. Address updates before processing are free. Once the order has shipped, contact the carrier to ask whether redirection is possible; additional fees may apply.

What should I do if my delivery is delayed, missing, or damaged?

If your order is more than 5 days past its estimated delivery date, email us so we can follow up with the carrier. For a missing package, contact your local delivery office first; if the issue remains unresolved, email us within 7 days of noticing the issue.

If an item arrives damaged, photograph the item and its packaging within 48 hours of receipt and email us with your order number. We will help arrange a replacement or refund.

Need More Help?

How can I contact you?

Email jlyjds@protonmail.com. For order questions, include your order number. For product questions, include the product name and selected option. Photos can help us understand an issue more quickly.